1. Introduction
At Survival Guide (“we,” “us,” or “our”), we are committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.
2. Information We Collect
- Personal Information: When you fill out forms (e.g., the Contact or Sponsorship forms), we collect details such as your name, email address, contact number, and any additional information you choose to provide.
- Usage Data: We may collect non-personal, technical information (e.g., browser type, IP address) to improve the functionality and user experience of our website.
3. How We Use Your Information
- To Respond to Inquiries: We use the personal information you provide to respond to queries about bulk orders, sponsorship, book purchases, and other general questions.
- To Improve Our Services: Non-personal data may be used to analyse website performance and enhance user experience.
- Marketing & Updates: With your Consent, we may send you promotional material or newsletters regarding our latest books, events, or sponsorship opportunities. You can opt-out at any time.
4. Sharing Your Information
- Third Parties: We do not sell or rent your personal information. We only share your data with trusted third parties (e.g., email service providers) when necessary to carry out our services, and always under strict confidentiality agreements.
- Legal Requirements: We may disclose your information to comply with a legal obligation or protect our rights, property, or safety.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, or disclosure. However, no data transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Under POPIA and applicable South African laws, you have the right to:
- Access the personal information we hold about you.
- Rectify any inaccuracies or request updates.
- Withdraw Consent for direct marketing at any time.
- Request Deletion of your personal data, subject to legal or contractual obligations.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@survivalguide.co.za
- Phone: +27 72 306 1818
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.